At BigWim, your privacy is not just a legal obligation — it is a responsibility we take seriously every day. This document clearly explains how we collect, use, store, and protect your personal information.
BigWim is fully committed to protecting the privacy and security of every user's personal information on our platform. This Privacy Policy describes our practices regarding the collection, use, storage, and disclosure of your personal information when you use BigWim's services.
This policy applies to all users who register, browse, or interact with the BigWim platform via our website, mobile app, or any other service channel. By using the BigWim platform, you agree to the practices described in this Privacy Policy.
BigWim operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We take a "privacy by design" approach — meaning data protection is built directly into how we build and operate the platform, not added as an afterthought.
BigWim has never and will never sell, rent, or trade your personal information to outside parties for marketing or commercial purposes.
To deliver quality and secure services, bigwim collects several categories of information from our users. Below is a full explanation of what we collect and why:
| Data Categories | Example | Primary Purpose |
|---|---|---|
| Identity | Name, IC, date of birth | KYC verification & age limit |
| Contact | Email, phone number | Communication & account security |
| Finance | Payment method, transaction history | Payment processing & AML |
| Technical | IP, device, browser | Security & fraud prevention |
| Usage | Games played, active time | Service improvement |
BigWim uses collected information solely for legitimate purposes related to the provision of our services. The following are the specific purposes for which your data is used:
BigWim does not use your data for third-party advertising. Any marketing communications from us relate only to BigWim's own products and promotions, and you may opt out at any time.
BigWim only shares your personal information in limited situations and for clearly defined purposes. We do not sell or rent your personal data to any third party for commercial purposes.
Every third party working with bigwim is required to sign a data processing agreement that complies with our privacy policy and Malaysia's data protection laws.
Your personal data is stored on servers protected with industry-grade encryption. BigWim uses a combination of secure cloud storage and self-managed server infrastructure with multi-layered security controls.
BigWim retains your personal data for as long as your account is active and for any additional period required by applicable law. Financial transaction data is retained for a minimum of 7 years in accordance with Malaysian legal requirements on financial records and AML. After this period, data will be securely deleted or anonymised.
BigWim uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you browse our website.
You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of the BigWim platform. Cookies required for security and login cannot be disabled without impacting your ability to use the platform.
As a bigwim user, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). bigwim fully respects and supports the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of inaccurate or incomplete personal data.
Within the limits of the law, you may request deletion of your personal data when it is no longer needed.
You have the right to object to the processing of your data for direct marketing purposes.
You may request a copy of your data in a machine-readable format for transfer.
You may request restriction of your data processing in certain situations as defined by law.
To exercise any of the above rights, contact the bigwim support team via live chat or email. We will process your request within 30 business days.
The bigwim platform is exclusively for individuals aged 18 and above. We do not intentionally collect or process personal data from children or minors below the stipulated age limit.
Our strict age verification process — including KYC checks and identity card verification — is specifically designed to prevent minors from registering or using the bigwim platform. Should we discover that data belonging to a minor has been collected inadvertently, we will promptly delete that data and close the associated account.
BigWim reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When significant changes are made, we will notify you via:
Your continued use of the bigwim platform after changes take effect signifies your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account and request deletion of your personal data.
If you have any questions, concerns, or wish to exercise your privacy rights, the BigWim team is ready to assist through the following channels:
We aim to respond to all privacy-related enquiries within 5 business days. For requests involving data access, correction, or deletion, please provide your account number to expedite the verification process.
BigWim appoints an internal Data Protection Officer (DPO) responsible for ensuring compliance with all applicable data protection legal requirements in Malaysia.
Why Your Data Is Safe with BigWim?
Six layers of protection to keep your personal information secure at all times.
All data transmitted between your device and bigwim's servers is protected with 256-bit SSL encryption — the same technology used by leading banking institutions worldwide.
Our multi-stage KYC process ensures that only verified individuals aged 18 and above can access bigwim accounts, safeguarding our player community from misuse.
Your personal information has never been and will never be sold, rented or traded to advertisers, data brokers, or any third party for commercial purposes.
Bigwim's automated security monitoring system operates around the clock to detect any suspicious activity and take immediate action before any damage occurs.
BigWim operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your privacy rights are protected under the local legal framework.
You have full access to your personal data through your BigWim account settings. Request access, correction, or deletion of your data at any time through our responsive support team.